If you have changed your WiFi router, moved providers or your system is not connected to the internet for another reason, you will need to follow a tutorial to reconnect.

Firstly, reset the dongle. You can do this by removing the two screws that hold the dongle in place and unplug the dongle from the bottom of the inverter. Leave the dongle unplugged for 30 seconds and then plug it back in to the inverter. Make sure you secure the dongle 

Once you have done this, you can follow an in-depth tutorial here: https://portal.pure-energy.uk/wp-content/uploads/2022/06/LUX-Reconnect-to-WiFi.mp4

To maximise longevity of each battery cell and the batteries controller, the system regulates the voltage by importing or exporting small amounts of energy, at any given time. This is done by importing or exporting up to or less than 100w. Your system will do this periodically.

If you notice that your system is importing or exporting above 100w, please contact us on 08000 501412. As with all modern technology that uses software to control and maintain its procedures, software updates are sometimes needed. These updates are not done automatically but 90% of the time, an import or export above 100w is resolved by carrying out a system update.

If you have a variable tariff with your electricity provider, allowing you to purchase energy from the grid at a lower rate, you can take advantage of this by programming your system to charge between a set timeframe. Each electricity provider has a different timeframe that they offer a cheaper rate of electricity during. An example of this would be between 00:30 and 04:30.

You can follow our tutorial for LUX, to set your systems Grid Charge Times here:

https://portal.pure-energy.uk/wp-content/uploads/2022/06/Pure-Energy-x-PylonTech-Charging-Times.pdf

Please note, once you set your charge times, your system will draw energy from the grid during the timeframe selected until you turn it off.

If your electricity provider alters your tariffs times, you must change the settings to resemble this.

The staff at Pure Energy can set your charge times for you, if you are having difficulties following the tutorial or want reassurance the settings have been altered correctly.

Within your monitoring portal, the following information is broken down:

• Inverter Generation

• Exported to the Grid

• Load Consumption

• Discharged

The four sections above will show a ‘Today kWh’ reading and a ‘Total kWh’ reading. Your today kWh figure is the total generation, export, load consumption or battery discharge for the current day. The total kWh figure is the generation, export, load consumption or battery discharge since the system was installed.

Pure Energy do not store users passwords. If you have forgot your password, you will need to reset it.

If you are on a mobile device or tablet, press the user icon in the top right corner. Once you are on the user settings page, click modify password. This will only work if you know your old password.

Not know your old password? Please contact us on 08000 501412 and we will reset your password.

Please note, when we install the system for you, a generic password is chosen by our installers. We do this so our staff can access your monitoring platform to fault find, set charge times etc.

Kindly make note of your new password, if you reset it, so our staff team can obtain this should we need to login

During the winter months, solar production is lower. When your solar produces a low amount, less surplus energy will be available to charge a battery or batteries. If your battery system drops below 10% charge, it may enter ‘standby’ mode. This is to prevent the battery from discharging fully.

Setting your battery to charge from cheap rate electric during a night time tariff will ensure your battery is full every morning.

If you are not on a variable tariff or choose not to charge overnight, we may need to false charge your system for it to exit ‘standby’ mode.

Please contact us on 08000 501412 if you believe your battery is not charging.